Privacy Policy

Who we are

This website is run by LJ's 24HR Recovery & Transport. We are the data controller for personal data collected through this site. Contact: liamdavidcock863@icloud.com or 07360 153881.

Data we collect

When you use our enquiry form we collect your name, phone number, vehicle registration, your location or postcode, the service you need and the details you give about the issue. If you call or message us, we keep the details you share so we can do the job. With your consent, we also collect anonymous usage data through Microsoft Clarity (see our Cookie Policy).

Lawful basis

• Taking steps at your request before entering into a contract, and performing that contract (quotes, recoveries and transport jobs).
• Legitimate interests in running and improving our business and keeping records of jobs.
• Consent, for analytics cookies. You can withdraw it at any time using "Cookie settings" in the footer.

How we use and store your data

We use your details to respond to your enquiry, give you a quote, carry out the recovery or transport and contact you about that job. General enquiries that don't go ahead are kept for 12 months and then deleted. Records of completed jobs are kept for as long as we need them for accounting, insurance and legal purposes. Data is stored securely and only accessed by people who need it.

Third-party processors

• Hosting: Cloudflare, Inc. (website hosting and security).
• CRM: GoHighLevel (stores enquiries and lets us reply to you).
• Analytics: Microsoft Clarity (only if you accept cookies).

Some of these providers may process data outside the UK. Where they do, they use appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

Marketing and opt-out

We only contact you about your enquiry or job. We won't send marketing unless you've agreed to it, and you can ask us to stop at any time by replying "STOP" or emailing liamdavidcock863@icloud.com.

Your rights

Under UK GDPR you have the right to access your data, have it corrected or erased, restrict or object to its use, and receive it in a portable format. To use any of these rights, contact us using the details above. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.